Refund policy

EUDEMON RETURN & REFUND POLICY

NON-QUALITY RETURNS & EXCHANGES
All products, including dolls, clothing, accessories and collector boxes, are final sale for non-quality reasons. We do not accept returns or exchanges for a change of mind, personal preference, or dissatisfaction with features accurately shown and described before purchase. Please review the photographs, videos, measurements and included items carefully and ask any questions before ordering.

DAMAGED, DEFECTIVE, INCORRECT OR INCOMPLETE ORDERS
If your order arrives damaged, defective, missing a promised item, or materially different from its description, please contact us promptly by replying to your order confirmation email. Include your order number, a description of the issue and clear photographs of the item and packaging. Please retain the item and packaging while we review the issue. We will arrange an appropriate resolution, which may include a repair, replacement or refund, in accordance with applicable law.

Please contact us before sending an item back so that we can provide the correct return address and instructions. For a confirmed defect, incorrect item or other issue for which we are responsible, we will arrange or cover necessary return shipping. Any approved refund will be issued to the original payment method; bank processing times may vary.

Damage caused after delivery by misuse, unauthorized alteration or failure to follow disclosed care instructions is not a product defect. This does not exclude defects that existed when the item was supplied.

YOUR RIGHTS
This policy does not limit statutory consumer rights, applicable payment-provider protections or remedies for non-delivery. Existing orders remain subject to the policy agreed at the time of purchase and applicable law.